Legal notice

This Legal Notice provides information about the Louzir LTD online store, its operator contact information, and important website and transaction information.

Store Operator

Louzir LTD

Office 21802, 182–184 High Street North
London, E6 2JA
United Kingdom

Email: support@louzirltd.shop
Phone: +44 7460 673704

Customer Support Hours

Monday through Friday, 9:00 AM to 4:00 PM UK time (GMT/BST).

Website Platform

The Louzir LTD online store operates using Shopify.

Checkout, ecommerce functionality, and certain store services may be provided through Shopify and other service providers used by the store.

Payments

Louzir LTD operates in British Pounds (GBP).

PayPal is currently available through Shopify checkout.

The payment options actually available for an order are those displayed during checkout.

Product Information

Louzir LTD makes reasonable efforts to present product information, pricing, images, availability, and available product options accurately.

Product colors and visual details may appear differently depending on photography, lighting, screen settings, and device displays.

Shipping

Louzir LTD currently ships within the United Kingdom.

Standard Shipping costs £10.00 GBP for orders below £150.00 GBP.

Orders of £150.00 GBP or more qualify for Free Standard Shipping.

Normal processing time is 1–2 business days, Monday through Friday.

The daily order cutoff time is 2:00 PM UK time (GMT/BST).

Estimated transit time after shipment is 3–5 business days, making the typical estimated total delivery timeframe approximately 4–7 business days.

Delivery dates are estimates and are not guaranteed.

Returns and Refunds

Eligible return requests must be submitted within 35 calendar days from delivery of the last item in the order.

For eligible non-defective or change-of-mind returns, the customer arranges and pays for return shipping.

If Louzir LTD confirms that an item arrived damaged, defective, or incorrect and a return is required, Louzir LTD provides a prepaid return shipping label electronically.

Louzir LTD charges a 0% restocking fee on eligible returns.

Louzir LTD does not offer exchanges.

After an eligible returned item has been received and inspected, Louzir LTD processes the approved refund within 7 business days.

Taxes

Applicable taxes, where required, are calculated and displayed during checkout.

Third-Party Services

Louzir LTD may use third-party service providers for ecommerce functionality, payment processing, order fulfillment, delivery, tracking, website operation, security, and customer support.

Third-party services may operate under their own terms and privacy policies.

External Links

The website may contain links to third-party websites or services. Louzir LTD is not responsible for independent third-party content, policies, or services outside our control.

Intellectual Property

Louzir LTD website content, branding, graphics, text, design elements, and other protected materials may not be copied or used without appropriate authorization where protected by applicable intellectual property rights.