Questions, answered clearly.
Find information about Louzir LTD orders, shipping, tracking, returns, refunds, payments, and customer support.
Still need help? →Before and after checkout.
How long does Louzir LTD take to process an order? +
Orders are normally processed within 1–2 business days. Louzir LTD business days are Monday through Friday.
The daily order cutoff time is 2:00 PM UK time (GMT/BST). Orders placed after the cutoff may begin processing on the next business day.
Can I cancel my order? +
Cancellation requests should be submitted within 24 hours of placing the order.
Cancellation cannot be guaranteed once fulfillment or shipment has begun.
Contact Louzir LTD ↗Can I change my shipping address after ordering? +
Contact Louzir LTD as soon as possible if you notice an incorrect or incomplete delivery address.
Address changes cannot be guaranteed after fulfillment or shipment has begun.
What currency does Louzir LTD use? +
Louzir LTD operates in British Pounds (GBP).
From checkout to delivery.
Where does Louzir LTD ship? +
Louzir LTD currently ships to delivery addresses within the United Kingdom.
How much does shipping cost? +
Standard Shipping costs £10.00 GBP for orders below £150.00 GBP.
Orders of £150.00 GBP or more qualify for Free Standard Shipping.
How long does delivery normally take? +
Normal order processing is 1–2 business days.
Estimated transit time after shipment is 3–5 business days.
This gives a typical estimated total timeframe of approximately 4–7 business days.
Delivery dates are estimates and are not guaranteed arrival dates.
Will I receive tracking information? +
Yes. Tracking information is provided after the order has shipped and tracking becomes available.
Track an order ↗Why is my tracking not updating yet? +
Tracking systems may require some time after shipment before the first scan or movement appears.
If tracking has not updated for an unusual period, contact Louzir LTD with your order information so we can review the available shipment details.
What should I do if tracking says delivered but I cannot find the package? +
First verify the delivery address and tracking details, check around the delivery location, and ask other people at the address who may have accepted the shipment.
If the package still cannot be located, contact Louzir LTD with your order number and available tracking information.
If something needs to come back.
What is Louzir LTD's return window? +
Eligible return requests must be submitted within 35 calendar days from delivery of the last item in the order.
Contact Louzir LTD before sending merchandise back.
Who pays for return shipping? +
For an eligible non-defective or change-of-mind return, the customer arranges and pays for return shipping.
If Louzir LTD confirms that an item is damaged, defective, or incorrect and a return is required, Louzir LTD provides a prepaid return shipping label electronically.
What should I do if my item arrives damaged, defective, or incorrect? +
Contact Louzir LTD before returning the item.
Provide your order number, a description of the issue, and photos when useful for reviewing the problem.
If Louzir LTD confirms the issue and requires a return, a prepaid return label is provided electronically.
Does Louzir LTD charge a restocking fee? +
Louzir LTD currently charges a 0% restocking fee on eligible returns.
Does Louzir LTD offer exchanges? +
No. Louzir LTD does not offer exchanges.
If you would like a different item, follow the applicable return process for the original order and place a separate order for the preferred item.
How long does Louzir LTD take to process a refund? +
After an eligible returned item has been received and inspected, Louzir LTD processes the approved refund within 7 business days.
The applicable payment provider may require additional time before the refunded amount appears in your account.
Should I send my return to the Louzir LTD business address? +
No. Do not automatically send merchandise to the Louzir LTD business address.
Contact Louzir LTD first and follow the return instructions provided for your order.
Checkout and transaction questions.
What payment method does Louzir LTD accept? +
PayPal is currently available through Shopify checkout.
The payment options actually available for an order are those displayed during checkout.
Are taxes included in the displayed product price? +
Applicable taxes, where required, are calculated and displayed during checkout.
What should I do if my payment is declined? +
Review the payment information entered and any message displayed by Shopify checkout or the applicable payment provider.
If necessary, contact the payment provider for assistance with the payment account.
What if I think I was charged twice? +
Contact Louzir LTD with your order information so we can review the available transaction details.
About the current catalog.
Where can I see current Louzir LTD products? +
The current Louzir LTD catalog is available through the Shop All collection and individual collection pages.
Shop all products ↗Where can I find product details? +
Product pages display the available product information, imagery, current price, available options, and availability for the selected product.
Can product colors look different on my screen? +
Photography, lighting, display settings, and device screens can affect how colors and visual details appear.
Need a human answer?
Contact Louzir LTD for questions about products, orders, payments, shipping, tracking, returns, refunds, or cancellation requests.
Contact Louzir LTD →
Office 21802, 182–184 High Street North
London, E6 2JA
United Kingdom