Return window
Eligible return requests must be submitted within 35 calendar days from delivery of the last item in the order.
Contact Louzir LTD before sending merchandise back so that the applicable return instructions can be provided.
LOUZIR / RETURN & REFUND POLICY
Returning an item should be clear.
Eligible return requests must be submitted within 35 calendar days from delivery of the last item in the order.
35
calendar days
RETURN WINDOW
35 days
From delivery of the last item
RESTOCKING FEE
0%
Eligible returns
REFUND PROCESSING
7 business days
After receipt and inspection
EXCHANGES
Not offered
Return and place a separate order
RETURN SHIPPING
The reason for the return determines responsibility.
01
NON-DEFECTIVE / CHANGE OF MIND
Customer-arranged return
For an eligible non-defective or change-of-mind return, the customer arranges and pays for return shipping.
Louzir LTD does not provide a prepaid return label for this type of return.
02
DAMAGED / DEFECTIVE / INCORRECT
Louzir LTD-provided label
Contact Louzir LTD before returning an item that arrived damaged, defective, or incorrect.
If Louzir LTD confirms the issue and a return is required, we provide a prepaid return shipping label electronically.
RETURN PROCESS
Four steps, from request to review.
01
Contact Louzir LTD
Submit your return request within the applicable 35-day return window.
02
Provide order details
Include your order number and the reason for the return.
03
Follow instructions
Use the return method and shipping instructions provided for your particular return.
04
Receipt & inspection
Louzir LTD reviews the returned merchandise after it is received.
7
REFUND PROCESSING
Within 7 business days.
After an eligible returned item has been received and inspected, Louzir LTD processes the approved refund within 7 business days.
Your payment provider may require additional time after Louzir LTD processes the refund before the amount appears in your account.
Change-of-mind returns
For an eligible non-defective or change-of-mind return, the customer is responsible for arranging and paying for return shipping.
Louzir LTD does not provide a prepaid return label for this type of return.
Damaged, defective or incorrect
If your item arrives damaged, defective, or incorrect, contact Louzir LTD before returning it.
Provide your order number, a description of the issue, and photos when useful for reviewing the problem.
If Louzir LTD confirms the issue and a return is required, a prepaid return shipping label is provided electronically.
Restocking fee
Louzir LTD currently charges a 0% restocking fee on eligible returns.
Exchanges
Louzir LTD does not offer exchanges.
If you would like a different item, follow the applicable return process for the original purchase and place a separate order for the preferred item.
Order cancellation
Cancellation requests should be submitted within 24 hours of placing the order.
Cancellation cannot be guaranteed once fulfillment or shipment has begun.
Do not send returns automatically
The Louzir LTD business address should not automatically be used as a return address.
Contact Louzir LTD first and follow the return instructions provided for your order.
RETURN SUPPORT
Start with Louzir LTD.
Customer support is available Monday–Friday, 9:00 AM–4:00 PM UK time (GMT/BST).
support@louzirltd.shop +44 7460 673704 Contact Louzir LTD →
BUSINESS ADDRESS
Louzir LTD
Office 21802, 182–184 High Street North
London, E6 2JA
United Kingdom
Do not automatically mail returns to this business address. Contact Louzir LTD first and follow the return instructions provided for your order.