Privacy Policy

This Privacy Policy explains how Louzir LTD collects, uses, and shares information when you visit our website, place an order, contact us, or otherwise interact with our online store.

Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, billing information, shipping address, order information, and messages submitted through customer support or contact forms.

We may also receive technical information related to your use of the website, such as your device, browser, IP address, approximate technical location, pages viewed, and interactions with the store.

Order and Transaction Information

When you place an order, we use the information you provide to process the transaction, fulfill the order, provide shipping and tracking information, communicate about the order, handle returns or refunds, and provide customer support.

How We Use Information

Louzir LTD may use information to:

• Process and manage orders
• Provide shipping and tracking information
• Handle returns, refunds, and cancellation requests
• Respond to customer questions and support requests
• Operate and improve the website
• Maintain store security and prevent misuse
• Comply with applicable legal obligations

Shopify

Louzir LTD uses Shopify to operate the online store and checkout.

Shopify may process information necessary to provide ecommerce, checkout, payment, account, security, and website services.

Payments

PayPal is available through Shopify checkout.

Payment information is processed through the applicable payment provider and checkout system. Louzir LTD does not ask customers to send passwords, PayPal login credentials, or complete payment credentials through customer support channels.

Shipping and Tracking

Information necessary to fulfill and track an order may be shared with service providers involved in order processing, delivery, or shipment tracking.

Louzir LTD uses a tracking service available through our Track Order page.

Customer Accounts

If customer account features are available, account information may be processed to provide access to order information and other account-related features.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, support checkout functionality, improve website performance, understand store activity, and help maintain security.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Analytics and Store Performance

Technical and usage information may be used to understand how visitors interact with the store and to improve website performance and functionality.

Marketing Communications

If you choose to subscribe to marketing communications, we may use the contact information you provide to send those communications.

You may use the unsubscribe option provided in applicable marketing messages.

Service Providers

Louzir LTD may share information with service providers where necessary to operate the store, process orders, provide payment services, support delivery and tracking, provide website functionality, maintain security, or provide customer support.

These service providers may process information according to their own terms and privacy practices.

Legal and Security Purposes

We may use or disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect the store and customers, investigate suspected fraud or misuse, or enforce store policies.

Data Retention

Information may be retained for as long as reasonably necessary for order administration, customer support, recordkeeping, security, dispute resolution, and applicable legal obligations.

Data Security

Louzir LTD uses the ecommerce and service-provider systems available to operate the store and takes reasonable steps to protect customer information. No method of online transmission or electronic storage can be guaranteed to be completely secure.

Children

Louzir LTD does not knowingly request personal information from children for the purpose of placing orders without appropriate authorization where required.

Your Privacy Requests

Depending on applicable law, you may have rights regarding certain personal information associated with you.

To submit a privacy-related request, contact Louzir LTD using the information below. We may need information necessary to verify and process the request.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. Louzir LTD is not responsible for the privacy practices or content of independent third-party services.